Customer Services

• In 2024, MediaTek overcame various challenges and achieved continuous business growth. We will continue to deepen partnerships and expand our business scale to achieve economies effects in the future.
• We will continue to develop new products, to increase the depth and breadth of client and partner relationships.
• Achieve the target gross profit margin, performance growth rate and accuracy of forecast

• We will continue to deeply develop potential global markets (e.g., AI and automotive), focus on clients and partners to increase industry influence, and continuously lead industry advancement.
• We will continuously improve communication and response to client complaints.

Led by Senior Vice President, but managers of all levels proactively participate.

Establish a dedicated team to satisfy customers needs for technology and business.

Provide online sales (sales@mediatek.com) and audit mailboxes that serve as communications and reporting channels from non-specified persons; audit units independently review these communications.

Sales, forecast accuracy for production and sales, and real-time client feedback.

MediaTek continually strengthen customer services platform, and our project management processes are initiated from the moment we contact a client. All questions and suggestions from customers are compiled, followed up and updated regularly. Further, we provide proper feedback to clients so they can be benefited from MediaTek􏘧s rigorous attention to detail in product service processes.

MediaTek On-Line was established to simplify client administrative processes and enhance  efficiency through improved user-friendliness. The platform helps MediaTek attain an accurate view of client needs, and can speed product development, shorten product commercialization time, and fulfill client expectations for product functions.

MediaTek's chips drove 2 billion devices in 2024. We believe that, in addition to innovation-focused product design and great product quality, maintaining good communication channels and understanding client needs are the only path to successful customer services. Therefore, we must provide customers in each region with the most timely and tailored services by continual investment in customer service. MediaTek communicates with clients weekly and increases communication frequency as needed, while connecting front-end client requirements with back-end teams to provide immediate support. In 2024, the number of employees continued to increase, thereby raising the proportion of local staff in various regions.